Prudential Bank Ltd.
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Internet Banking

Prudential Bank Limited is committed to keeping your information private. By ‘your information’ we mean any information that you provide or information provided by third parties at your request.  This policy relates to the privacy of information provided to the Bank.


In this Privacy Policy Document, references to “PBL”, “we”, “us” or “our” refer to Prudential Bank Limited.


Information we collect

When you register to use any of our secure services or products such as PBL Internet Banking (netWise), ATM (cashwise) or Transaction Alert (alertwise), we will ask you to provide some information about yourself for security, identification and verification purposes.


When completing any form, we will tell you how your information will be used in relation to the product or service you are applying for.


Where you provide information about others (e.g. for joint accounts or if you are providing references) you must ensure that you have their consent or are otherwise entitled to provide such information to us.


What we use your information for

We will use your information to contact you by letter, telephone, text (or similar) messages, email and other electronic methods to advise you about products and services that may be of interest to you.


We will use your personal information to process any request you make to us and provide after sign-on support.


We may also use your information for research and statistical analysis for internal purposes only with the aim of improving our services.


We will update our records when you inform us that your details have changed.


How we protect your information

We will implement and adhere to information retention policies relating to your information and will ensure that your information is securely disposed of at the end of the appropriate retention period.


We will ensure we have appropriate physical and technological security measures to protect your information regardless of where it is held.


We will retain information collected about you online for as long as permitted for legitimate business purposes.


Technology we use on our websites

Internet technology is constantly changing and we are always working to make your online experience the best available. We use 256-bit secure socket layer(SSL) technology, which is currently the highest level of security commercially available plus a host of internal control measures and processes to ensure that your transactions remain confidential.


Disclosure of information to third parties

We may pass your information collected online to people who provide a service to us or are acting as our agents, on the understanding that they will keep the information confidential. If we transfer your information to an agent or service provider located in another country, we will make sure that they agree to apply the same levels of protection as we are required to apply to your information and to use your information strictly in accordance with our instructions.


Online privacy policy

We may make changes to our privacy policy at anytime and reserve the right to do that with or without notice. Any changes made will appear on this web page. Please refer to this page regularly for updates.

Please contact us on +233-302-781200-5 or any of the Bank's Branches.

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